When travelling in unfamiliar areas, it is often very difficult to be able to provide a precise description of your location. Imagine you are faced with a life threatening situation, and you call Triple Zero. As you desperately ask the operator for help, one of the first questions they will ask you is where you are calling from.
How will you answer?
Will your description allow the operator know exactly where you are?
The Australian Government has launched a smartphone app for both iOS and Android devices to:
- provide the caller with information about when to call Triple Zero
- provide the caller with information about who to call in various non-emergency situations
- State Emergency Service (SES) (132 500)
- Police Assistance Line (131 444)
- Crime Stoppers (1800 333 000)
- Health Direct Australia (1800 022 222)
- National Relay Service
- assist the caller to dial the relevant number
- display the GPS coordinates of the phone’s location that the caller can read out to the emergency operator.
More information on the app can be found at the following link: http://www.triplezero.gov.au/Pages/EmergencySmartphoneApp.aspx
Whilst this is a great leap forward – it is still limited by the availability of the mobile phone network. If you are considering heading off the main highways in Australia, you need to consider a remote communication plan. More information on what remote communication you need can be found in Save Our Selves, A guide for getting help in remote areas.